@book{19767,
	author = {Martínez, Adamaris and Hernández, Rita, and Universidad Abierta para Adultos (Santiago de los Caballeros, Republica  Dominicana)},
	title = {Gestión de calidad /},
	publisher = {UAPA,},
	year = {2013.},
	address = {Santo Domingo :},
	edition = {2a ed.}
}